Privacy Policy

Effective Date: 2024/3/29

Introduction

Hoplok leather operates the https://hoplokleather.com website, referred to as the “Service.” This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Your privacy is very important to us. This Privacy Policy explains how Hoplok Leather (referred to as “Hoplok”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, `hoplokleather.com` (the “Site”).

We are committed to being transparent about the data we collect and how we use it. By using our Site, you agree to the collection and use of information in accordance with this policy. We are a B2B (business-to-business) manufacturer, and this policy is intended for our business partners and potential clients.

What Information We Collect

We collect information in two main ways: information you give us directly and information we collect automatically as you use our Site.

A. Information You Provide to Us

This is the personal information you knowingly provide to us when you fill out a “Get a Quote” form, a “Contact Us” form, or otherwise communicate with our team. This information typically includes:

Your Name
Your Email Address
Your Company Name
Your Phone Number (if you choose to provide it)
Any project details or messages you include in your inquiry.

B. Information We Collect Automatically

When you browse our Site, we automatically collect certain technical information from your device. This helps us understand how visitors use our Site so we can improve it. This information includes:

Log and Usage Data: Information about how you use our Site, which pages you visit, the time and date of your visit, and how you navigate the Site.
Device Information: We may collect information about your device, such as your IP address (which can tell us your general location), browser type, and operating system.
Cookies: Like most websites, we use “cookies.” These are small data files stored on your device that help our Site function and allow us to analyze traffic (for example, using Google Analytics). You can learn more in our Cookie Policy section below.

How We Use Your Information

We are a B2B company, and we use your information only for legitimate business purposes. The primary ways we use your information are:

To Respond to You: To provide you with the quotes, product information, and sample services you requested from us.
To Manage Our Business Relationship: To communicate with you about your projects, orders, or as our B2B client or partner.
To Improve Our Site: To analyze how visitors use our Site (using tools like Google Analytics) so we can optimize our page layout, content, and user experience.
For Legal and Security Reasons: To comply with legal obligations, protect our legal rights, and prevent fraud or security issues.

Our Promise: We will never sell your personal information to third-party marketers.

Who We Share Your Information With

We do not sell your data. We only share your information in a few limited cases, as necessary to run our business and provide services to you.

With Our Service Providers: We may share information with third-party companies that help us run our website and business. This includes our website hosting provider, email service, and analytics tools (like Google Analytics). These providers are only given the information they need to perform their service for us.
With Logistics Partners: Only when you place an order with us, we will need to share your company’s shipping address and contact person’s name/phone number with our shipping and freight partners to deliver your products.
For Legal Reasons: We may share your information if we are required to do so by law, or if we believe in good faith that it’s necessary to protect our rights, our property, or the safety of our users or the public.

Our Cookie Policy

Like most professional websites, our Site uses “cookies.” Cookies are tiny data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information.

Why We Use Cookies

We use cookies for a few reasons:

Essential Cookies: Some cookies are strictly necessary for our Site to function. For example, they help with security and basic navigation.
Analytics Cookies: These cookies (like those from Google Analytics) help us understand how visitors use our Site. They tell us which pages are most popular, how people move around the site, and if they encounter any errors. This information is anonymous and helps us make our website better for you.
Preference Cookies: These cookies might be used to remember choices you make (like your language preference) to provide a more personal experience.

How You Can Control Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers (like Chrome, Firefox, and Safari) give you control over cookies through their settings.

You can set your browser to refuse all cookies or to tell you when a cookie is being sent. Please note that if you block all cookies, some parts of our Site may not function properly. When you first visit our Site, you may also see a “cookie banner” asking for your consent to use non-essential cookies.

Your Rights Over Your Data

We respect your control over your information. Depending on where you are located (especially in regions like the European Union (GDPR) or California (CCPA)), you may have the following rights regarding your personal data:

The Right to Access: You can ask us for a copy of the personal information we hold about you.
The Right to Rectification: You can ask us to correct any information you believe is inaccurate.
The Right to Erasure (Right to be Forgotten): You can ask us to delete your personal information, as long as we are not legally required to keep it.
The Right to Object to Processing: You can object to us processing your data for certain purposes (like direct marketing).

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us. The easiest way is to send an email to our data privacy team at: sales@hoplokleather.com

We will respond to your request as quickly as possible and in accordance with applicable laws.

Data Security & Retention

How We Keep Your Information Safe

We take the security of your business information very seriously. We use commercially reasonable administrative, technical, and physical measures to protect your personal data from loss, theft, misuse, and unauthorized access.

For example, our Site uses SSL (Secure Socket Layer) technology to encrypt information you send through our forms. However, please remember that no method of transmission over the Internet is 100% secure. While we do our best, we cannot guarantee absolute security.

How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this policy. This generally means:

We keep your data (like your name and email) as long as you are an active business partner or we are in communication about a project.
We may keep certain information for a longer period if we are required to by law (for example, for tax and accounting purposes).

When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.

Changes to This Privacy Policy & How to Contact Us

Updates to This Policy

We may update this Privacy Policy from time to time as our business or laws change. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us. The best way is to send an email to our data privacy team at: sales@hoplokleather.com